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PRIVACY POLICY

Here we give the users complete exposure to what kind of information do we collect, how we gather them and what are your rights as a user. By “service” here we refer to Traek’s services as mentioned in our terms and conditions.

INFORMATION COLLECTED BY US:

  • Website name
  • Website Url
  • Full Name
  • Phone Number
  • Role
  • CRM System
  • Marketing Tool
  • Size of the sales team
  • Why you joined Traek ?
  • Data needed to use integrations provided by Traek successfully

INFORMATION THAT WE PROVIDE OUR CLIENTS ABOUT THEIR WEBSITE VISITORS:

  • No. of page/pages visited
  • Time spent on each page
  • City, region and country of the visitor.
  • Organization’s name is associated with the IP address.
  • Domain
  • Social media profile(s) of the company

The collection of this information is completely under the purview of the law of under the head of legitimate interest.

A person has a right to be forgotten where they can request to delete all of the personal information the system has on them.

A person can review the information Traek has on them, perform their right to be forgotten and click “DO NOT SELL MY PERSONAL INFORMATION”.

WHAT IS THIS INFORMATION USED FOR?

We intent on making your website traffic more resourceful in the following ways:

  • To provide our clients with agreed services
  • To constantly improve our services
  • To process the payments by our clients for services
  • For better communication with our clients
  • Prevention of fraud and legal compliances
  • For the protection of information and maintenance of internal records
  • Other purposes agreed upon the time of accessing information.

HOW IS THE INFORMATION COLLECTED?

  • Google Analytics – website metrics
  • Traek’s Tracking Script

HOW LONG IS THE DATA STORED?

We keep your data as long as you remain a Traek User. For legal reasons, we must retain certain information for extended periods. It includes information such as billing and payment data. You can request your user account and data’s access/removal by contacting us at sales@traek.io

SELLING OF CLIENT’S DATA TO OUTSIDE PARTY:

We are all promoted towards protecting our client’s private information and refrain from either selling or trading that information to any of the outsiders. We do use a third party to have expertise in the process only in case they agree upon keeping the information confidential.

LEGAL BASIS FOR PROCESSING:

We intend to process information of consumers and carry the role of a data controller prescribed in this section where this counts as a legitimate interest and not overruled by the data protection interest or breach of any of the fundamental rights or interests.

By legitimate interest we mean improving, maintaining, providing, and enhancing our technology, products and services, ensuring a proper secure environment for our website and services as a part of marketing activities.

LOCATION:

We store our data in AWS / Oregon (US-west-2) region.

COOKIES AND TRACKING TECHNOLOGY:

Cookies are small records that a webpage or its service provider moves to your device's hard drive through your Web program (on the off chance that you permit) that empowers the website or specialist organization's frameworks to perceive your program, catch and recollect certain data. We and our partners may use this or other similar tracking technologies to get information.

FEEDBACK AND INFORMATION:

As a part of the system, it enables a user to provide feedback in multiple forms which later becomes public information, helping us in quality purposes.

COMPLIANCES:

  • EU General Data Protection Regulation (GDPR).
  • Traek has a user base in multiple countries such as USA, India, Canada, Australia, UK.
  • California Consumer Privacy Act (CCPA).

TERMS AND CONDITIONS:

Along with the privacy policy, we do have a set of Terms & Conditions to be kept in mind while going forward with the system.

CHANGES IN PRIVACY POLICY:

We reserve all our rights to make changes in the privacy policy as and when required. Changes and any clarification will come into effect with their immediate posting on the website. In case of any material change, the user has to check these privacy policies at a certain time intervals to be updated in order to maintain transparency with regard to the disclosure of information.

CONTACT INFORMATION:

For any further queries, contact us at sales@traek.io.