Blog banner image showing top zendesk alternatives for live customer support

In today's digital era, customers prefer to connect with a business that offers instant query resolution. Instant responses and exceptional customer support services create a sense of trust, loyalty, and authenticity among visitors.

Customers are the top priority for every business; hence, real-time customer support is crucial for businesses. Companies often rely on customer service platforms that streamline communication and facilitate instant issue resolution.

"According to research by Emarketer, 63% of the customers are more likely to revisit the website that offers live chat support."

As the demand for live chat tools increases, knowing the existing and best options for Live chat is important. One such popular platform is Zendesk. However, as we move into 2023, exploring other Zendesk alternatives that offer similar or enhanced features is important.

This article will discuss some of the best Zendesk alternative options for the upcoming years.

The Importance of Customer Support Platforms

Customer support platforms and live chat tools ensure customer satisfaction and retention. These platforms enable businesses to manage customer queries, instantly resolve issues, and provide prompt assistance and a seamless support experience.

Infographic image showing benefits of customer support platforms

Most customers refuse to become purchasers due to late response, whereas according to a report by Crazy Egg, 38% of the customers prefer buying from a website with live chat support.

Live chat helps businesses to achieve:

Customer Retention
Reputation
Competitive Advantage
Customer Satisfaction
Increased Revenue

The Goinflow team has stated that they noticed a 3.84% increase in the conversion due to the integration of the live chat tool resulting in a 6% increase in revenue.

Hence, the data above is significant enough to justify the importance of the live chat tool or customer support platform. Zendesk is a popular customer support tool, mainly popular for its extensive feature set.

However, Zendesk needs to improve its pricing plans and complexity. Due to this downfall, businesses should explore other options to make an informed decision based on their specific needs and budget.

Best Zendesk Alternatives for Customer Support

When evaluating alternatives to Zendesk, you must consider certain criteria to find the best fit for your business. These criteria include:

Pricing: Assess the cost-effectiveness of the alternative solutions.
Features: Analyze the features offered, such as ticket management, knowledge base, live chat, and reporting.
Integrations: Check for integrations with your business's other tools, such as CRM software.
Scalability: Consider whether the alternative can accommodate your business's growth.
Ease of use: Evaluate the user interface and intuitiveness of the platform.
Customer reviews: Read reviews and ratings to understand the experiences of other users.

With these criteria in mind, let's explore some of the top alternatives to Zendesk.

1. Freshdesk

Freshdesk is a powerful customer support software and Zendesk alternative that offers a comprehensive suite of features. It provides a unified inbox for all customer interactions, allowing businesses to manage multiple queries efficiently. Freshdesk offers multichannel support, enabling customers to reach out through email, phone, live chat, and social media.

2. Traek

Traek is an all-in-one tool for streamlining the success of your business. Real-time and instant interaction with visitors increases the chances of conversion, and Traek supports achieving the same. Traek's live chat tool is straightforward to integrate with the website with a simple copy-paste of widget script. AI integration makes Traek's live chat tool more advanced than ever, enabling fetching the website data and use as a knowledge base for customer queries.

The main highlighted features of Traek are:

Real-time chat
AI-Integration
Instant visitor notification
Easy to Install

Traek is a great option for businesses seeking a comprehensive customer support solution with AI assistance. Also, Traek's customer support suite is named "Connect," with an affordable and competitive pricing plan. It seamlessly integrates with tools and software like Slack, Hubspot, and more.

3. Help Scout

Help Scout is renowned for its simplicity and collaborative approach to customer support. It offers a shared inbox that allows teams to work together seamlessly. This tool provides features like email management, automation, reporting, and knowledge base creation. Help Scout is an excellent alternative for businesses seeking a streamlined support system.

4. Intercom

Intercom ai live chat software home page screenshot

Intercom stands out with its conversational approach to customer support. It enables businesses to engage with visitors through targeted messaging, live chat, and chatbots. It integrates with various tools, such as CRM, to provide a holistic support experience. With its emphasis on personalized communication, Intercom is a great Zendesk alternative for businesses aiming to enhance customer engagement.

5. Zoho Desk

Zoho Desk is a feature-rich live chat platform. It includes ticketing, automation, self-service portals, and knowledge base creation. Zoho Desk provides AI-powered assistance for quicker issue resolution. With its wide range of functionalities, Zoho Desk is an excellent alternative for businesses looking for a comprehensive support solution.

6. LiveAgent

Live agent live chat tool home page screenshot

LiveAgent is a multichannel support platform that combines various communication channels into one inbox. It offers ticket management, live chat, call integration, and social media support. LiveAgent also provides advanced reporting and automation capabilities to streamline support processes. LiveAgent is an ideal alternative for businesses aiming to deliver consistent customer experiences.

7. Groove

Groove is a help desk software designed specifically for small businesses. It provides a simplified yet powerful platform for managing customer support. Groove offers shared inboxes, automation, and reporting features. Its user-friendly interface and affordability make it an ideal choice for small businesses seeking a straightforward support solution.

8. Jira Service Management

Jira service management software home page screenshot

Jira Service Management is a comprehensive IT service desk solution that goes beyond traditional customer support. Jira Service Management integrates with other Atlassian products, offering seamless collaboration and project tracking. With its IT-focused features, Jira Service Management is an excellent alternative for businesses in the technology sector.

9. Salesforce Service Cloud

Salesforce service cloud screenshot of email form with call to action banner

Salesforce Service Cloud is a robust customer service platform that offers scalability and customization options. It provides features like case management, a knowledge base, live chat, and AI-powered chatbots. Salesforce Service Cloud integrates with other Salesforce products, allowing businesses to leverage the power of a unified ecosystem.

10. Kayako

Kayako focuses on delivering a personalized support experience to customers. It offers live chat, email management, ticketing, and customer journey tracking features. Kayako also provides a knowledge base and self-service portal to empower customers with self-help options. With its emphasis on personalization and self-service, Kayako is an excellent alternative for businesses aiming to provide proactive customer support.

Conclusion

Find the Right Zendesk Alternative for Your Business!

As we approach the digital paradigm, businesses must consider customer support an important growth factor. Each Zendesk alternative offers unique features and functionalities that can enhance your customer support operations. Consider your specific requirements, budget, and growth plans when choosing the best alternative for your business. Remember to prioritize factors like ease of use, scalability, integration options, and customer reviews to make an informed decision.

Traek is one best live chat tool with AI integration that can upscale your customer support services for better conversions.

Handling Leads